DCP. Digital Crochet Patterns
Store Policy
Customer Care
Welcome to the Customer Care section of Digital Crochet Patterns! We're dedicated to ensuring a seamless and enjoyable experience for our community of crochet enthusiasts. Here’s how we're here to help:
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Personalized Support: Your crafting journey is important to us. Whether you have questions about our patterns, need help with downloading, or have any other inquiries, we're here to assist. Our team is passionate about crochet and eager to provide the support you need.
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Contact Us: For any assistance, please reach out to us at support@digitalcrochetpatterns.com. We understand the value of your time and endeavor to respond swiftly, usually within 12 hours, and at most within 24 hours. Your satisfaction is our priority, and we're committed to providing clear, helpful responses.
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Download Assistance: Having trouble downloading a pattern? We've got you covered. You can immediately download your patterns after purchase and will also receive an email with a download link valid for 30 days. If any issue arises, don't hesitate to contact us. We'll ensure you can access your patterns without hassle.
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Account Management: Need to update your information? Easily manage your account details, including email and contact information, through the account section on our website. Keeping your information up to date ensures smooth transactions and communication.
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Feedback and Suggestions: Your feedback is invaluable to us. If you have suggestions on how we can improve or ideas for patterns you'd like to see, please let us know. We're constantly evolving and truly appreciate your input.
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Community Engagement: Join our vibrant community! Share your creations, experiences, and tips with fellow crocheters. We love seeing your projects come to life and encourage you to share them with us on social media.
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Commitment to Quality: At Digital Crochet Patterns, we are committed to providing high-quality patterns and customer care. Your crafting experience should be as delightful as the amigurumi you create.
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Thank you for choosing Digital Crochet Patterns. Happy crocheting!
Privacy & Safety
At Digital Crochet Patterns, your privacy and online safety are paramount. We are committed to protecting the personal information of our community of crochet enthusiasts. Here's how we ensure your data is safe and your privacy respected:
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Data Protection: We collect only the essential information required to enhance your experience on our site, such as your name, email address, and payment details for purchases. This information is used solely for processing transactions and communicating with you about your orders.
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Secure Transactions: Our website employs advanced security measures to ensure that your financial information is protected. All payment transactions are encrypted and processed through a secure gateway, safeguarding your sensitive data from unauthorized access.
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No Sharing of Personal Data: We respect your privacy and do not share, sell, or rent your personal information to third parties for marketing purposes. Your data is used exclusively for the purpose of fulfilling your orders and improving your experience with Digital Crochet Patterns.
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Cookies and Browsing: Our website uses cookies to enhance your browsing experience. These cookies help us understand your preferences and provide a more personalized experience. However, your anonymity and privacy are always maintained.
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Your Consent and Control: You have control over your personal information. If you wish to update or delete your data, you can easily do so through your account settings.
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Your trust in Digital Crochet Patterns is important to us. We're dedicated to ensuring a secure and private experience for all our users.
Payment Methods
• Credit / Debit Cards ( with Visa - Master Card Logos )
• Stripe